Privacy Policy

Thank you for choosing DocVera. Your privacy and data security are of paramount importance to us, and we are committed to protecting your personal and healthcare information. If you have any questions regarding this Privacy Policy or our data practices, please contact us at TechmastersInnovations@gmail.com.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and the rights you have regarding your information when you use the DocVera platform.

About DocVera

DocVera is a technology platform owned and operated by TechmastersInnovations Private Limited, Karnataka, India. Our platform facilitates the discovery of verified doctors and clinics, appointment scheduling and booking, secure online payments for appointment-related services, and the digital management of in-clinic records and prescriptions.

Please note that DocVera does not provide online consultations, video consultations, telemedicine services, medical advice, diagnosis, or treatment services. All medical consultations are conducted exclusively by independent healthcare professionals during physical in-person visits.

Cookies & Other Tracking Technologies

You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. We use analytics and tracking technologies to understand how visitors interact with our platform. These technologies may collect data such as your IP address, device information, browser type, operating system, pages visited, timestamps, and usage patterns. This information is utilized strictly to improve platform performance, enhance security, and optimize appointment scheduling functionality.

Information Collected

We collect several types of information from and about users of our platform. Personal information may include your full name, email address, phone number, date of birth, gender, address details, emergency contact information, and profile photographs if voluntarily uploaded.

When scheduling through our platform, we collect appointment information including your selected doctor and clinic, appointment date and time, appointment history, and payment status.

Given the healthcare nature of our platform, we may also collect medical information such as your medical history, prescriptions, diagnostic reports, clinical notes, visit records, and any allergies or health conditions voluntarily provided by you or entered by your healthcare provider.

Additionally, we automatically collect technical information, which encompasses your IP address, browser type, device information, log files, access timestamps, session information, and security logs.

Information Usage

We use the information we collect to provide our appointment scheduling services and facilitate bookings with verified healthcare professionals. Furthermore, this data is essential to manage patient accounts, provide appointment reminders and notifications, securely process payments, detect and prevent fraud, and continuously improve our platform's functionality and performance. We also utilize this information to comply with legal and regulatory obligations and to resolve support requests and disputes.

Information Sharing

We respect your privacy and do not sell your personal information to third parties. We may share information with your selected healthcare provider to ensure they have the necessary details during your booking and treatment for providing appropriate medical services.

We may also share information with trusted service providers who assist us in operating our platform, including payment gateways, cloud hosting providers, SMS and email providers, analytics services, and security providers. Additionally, your information may be disclosed if required by law or regulatory authorities, or in the event of a business transfer such as a merger, acquisition, or restructuring.

Payment Information

All payments made on the DocVera platform are processed securely through third-party payment service providers. To ensure your financial security, DocVera does not store sensitive payment details such as debit or credit card numbers, CVV numbers, UPI PINs, or net banking passwords. The processing of your payment information is governed exclusively by the privacy policies and security practices of our respective payment providers.

Data Retention

We retain personal information, appointment records, and medical records only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and prevent fraud and abuse. Medical records specifically may be retained in accordance with applicable healthcare and record retention laws.

Data Storage and Security

We have implemented reasonable administrative, technical, and physical safeguards designed to secure your personal information. These measures include encrypted password storage, secure network communications, strict access controls, robust authentication mechanisms, comprehensive audit logging, continuous server monitoring, and role-based access controls. While we strive to protect your personal and medical information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cross-Border Data Transfers

Our cloud infrastructure providers and service partners may process or store your information on servers located outside your state or country of residence. By utilizing the DocVera platform, you expressly consent to such cross-border data transfers, subject to all applicable data protection laws.

Children's Privacy

DocVera is not intended for use by children under the age of 18 without the direct involvement and consent of a parent or legal guardian. If we become aware that personal information has been collected from a minor without appropriate verification of parental consent, we will take immediate and reasonable steps to remove such information from our systems.

Third-Party Services

Our platform may integrate with various third-party services to enhance your experience, including payment gateways, cloud hosting providers, analytics providers, communication providers, and mapping or location services. Please be aware that these external services operate independently and are governed under their own respective privacy policies.

Data Breach Notification

In the unlikely event of an actual or suspected data breach that may compromise your personal or medical information, DocVera is committed to taking immediate action. We will thoroughly investigate the incident, implement mitigation strategies, and promptly notify all affected users and relevant authorities where required by applicable law.

Consent to Electronic Communication

By creating an account and utilizing the DocVera platform, you affirmatively consent to receive electronic communications from us. These communications may include appointment reminders, critical security alerts, payment confirmations, service announcements, and notifications delivered via email, SMS, WhatsApp, or natively within the application.

Your Personal Data Rights

Subject to applicable law, you possess certain rights regarding your personal data. You may request access to your personal data, seek correction of any inaccurate information, initiate account deactivation, or request the deletion of certain information. You may also request details regarding our data collection practices. Please note that some information may continue to be retained where legally required or for legitimate business purposes.

Account Deactivation and Data Deletion

You may request the deletion or deactivation of your account at any time by contacting our support team at TechmastersInnovations@gmail.com. Following such a request, certain records may continue to be securely retained to fulfill legal obligations, assist in fraud prevention, maintain security, resolve ongoing disputes, or ensure regulatory compliance.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy from time to time. Any such modifications will be posted directly on this page along with an updated "Last Updated" date at the top of the document. Your continued use of the DocVera platform following the posting of any changes constitutes your acceptance of the revised Privacy Policy.

Contact Information